FAQ

 

What is your Shipping Policy?

Processing Time:
Orders are typically processed and ready to ship within 2–3 business days. Please note that preparation times may vary depending on order volume.

Shipping Times:
For deliveries within North America, packages generally arrive within 5–7 business days following the 48–72 hour processing period.

While we strive to meet these estimated timelines, delivery times may vary due to factors beyond our control, such as postal delays.

Your satisfaction is important to me! If you have concerns about your order, please reach out to me at ethelynscandlecompany@gmail.com, and we’ll do our best to assist you.

What is your Return Policy?

If you are not completely satisfied with your purchase, please contact us at ethelynscandlecompany@gmail.com within 14 days of your purchase date. We’re happy to make it right through a refund, exchange, or store credit, depending on the situation.

To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Please note: Ethelyn’s Candle Co. is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. We recommend contacting the carrier directly to file a claim if this occurs.

Terms of Service?

Please always be mindful when burning your candle! As beautiful as they are, candles can be a serious fire hazard if not handled correctly. Candle Care Instructions:

Follow the burn label: Always follow the instructions on the burn label located on the bottom of your candle.
Safety first: Keep your candle within sight at all times and out of reach of children and pets. Never move or touch a burning candle, as the jar will be very hot. Blow out the candle before moving it and allow time for it to cool.
Avoid lighting when sleepy: If you are feeling sleepy or preparing to rest, avoid lighting your candle, as you may fall asleep and leave it unattended.
Keep away from flammable items: Always burn your candle away from anything that could catch fire, such as curtains, towels, plants, clothing, etc.
Trim the wick: Keep the wick trimmed to 1/4" to ensure an even burn. Trimming the wick helps to prevent excessive flickering and soot buildup.
Limit burn time: Do not burn your candle for more than 4 hours at a time. Burning for too long can lead to carbon buildup, wick mushrooming, and an enlarged flame.
End of life: Stop burning your candle when there is about 1 inch of wax left. If the wick moves off-center near the end of its life, it can get too close to the jar, causing excessive heat that could damage or break the jar.
Keep the flame clean: Make sure the flame is free of debris, as any particles can fuel the flame and create an uneven burn.
Avoid extreme temperatures: Try to keep your candle away from extreme heat or cold, as it can affect its appearance (e.g., sweating or frosting).

 

Purchase and Use Terms and Conditions

By purchasing from Ethelyn’s Candle Co. (“we,” “our,” or “us”), you (“purchaser,” “you,” or “your”) agree to use all products safely and in accordance with the provided instructions, warnings, and manufacturer specifications.

Ethelyn’s Candle Co. only sells merchandise to individuals who are legally permitted to purchase and own such items in their jurisdiction. By placing an order, you confirm that you are of legal age to do so and that the products may be lawfully owned in your city, county, and/or state.

By purchasing and using our products, you agree to indemnify and hold Ethelyn’s Candle Co. harmless from any and all liability for incidental or consequential damages, third-party claims, or harm resulting from misuse or improper handling of our products. This includes, but is not limited to, damages related to candle use or burning. We are not responsible for any damage caused by the misuse of our products.

Privacy Policy?

This Privacy Policy describes how Ethelyn’s Candle Co. ("we", "us", or "our") collects, uses, and shares personal information when you visit or make a purchase from https://ethelynscandle.co (the “Site”) or otherwise interact with our services.

1. Information We Collect

We may collect the following information from you:

Information you provide directly:

  • Name, email, address, and phone number

  • Billing and shipping information

  • Order history and preferences

  • Messages and support inquiries

Information collected automatically:

  • IP address, browser details, and device type

  • Website usage activity through cookies and tracking tools

Information from third parties:

  • Payment processors (e.g., credit card details)

  • Website service providers (e.g., Shopify)

2. How We Use Your Information

We use your personal data to:

  • Process and ship your orders

  • Provide customer support

  • Improve our services and website

  • Send marketing or promotional emails (you may opt out)

  • Ensure website security and prevent fraud

3. Sharing Your Information

We may share your data with:

  • Trusted third-party service providers (e.g., payment processors, delivery services)

  • Marketing partners (if applicable and disclosed)

  • Legal authorities when required to comply with the law

  • Affiliates within our business structure

We do not sell or share your personal information with third parties for their marketing purposes without your explicit consent.

4. Cookies

Our website uses cookies and similar technologies to improve your experience, analyze site usage, and assist in marketing efforts. You can manage your cookie preferences in your browser settings.

5. Data Security

We implement reasonable security measures, but no system is entirely secure. Please avoid sending sensitive information through unprotected methods (e.g., email).

6. Children’s Privacy

Our website and products are not directed at children under the age of 16. We do not knowingly collect personal data from minors.

7. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
ethelynscandlecompany@gmail.com