FAQ

What is your Shipping Policy?

Processing Time:
Orders are typically processed and ready to ship within 2–3 business days. Please note that preparation times may vary depending on order volume.

Shipping Times:
For deliveries within North America, packages generally arrive within 5–7 business days following the 48–72 hour processing period.

While we strive to meet these estimated timelines, delivery times may vary due to factors beyond our control, such as postal delays.

Your satisfaction is important to me! If you have concerns about your order, please reach out to me at ethelynscandlecompany@gmail.com, and we’ll do our best to assist you.

What is your Return Policy?

In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition. Please email us at ethelynscandlecompany@gmail.com if you would like to start a return.

Terms of Service?

Please always be mindful when burning your candle! As beautiful as they are, candles can be a serious fire hazard if not handled correctly. Candle Care Instructions:

Follow the burn label: Always follow the instructions on the burn label located on the bottom of your candle.
Safety first: Keep your candle within sight at all times and out of reach of children and pets. Never move or touch a burning candle, as the jar will be very hot. Blow out the candle before moving it and allow time for it to cool.
Avoid lighting when sleepy: If you are feeling sleepy or preparing to rest, avoid lighting your candle, as you may fall asleep and leave it unattended.
Keep away from flammable items: Always burn your candle away from anything that could catch fire, such as curtains, towels, plants, clothing, etc.
Trim the wick: Keep the wick trimmed to 1/4" to ensure an even burn. Trimming the wick helps to prevent excessive flickering and soot buildup.
Limit burn time: Do not burn your candle for more than 4 hours at a time. Burning for too long can lead to carbon buildup, wick mushrooming, and an enlarged flame.
End of life: Stop burning your candle when there is about 1 inch of wax left. If the wick moves off-center near the end of its life, it can get too close to the jar, causing excessive heat that could damage or break the jar.
Keep the flame clean: Make sure the flame is free of debris, as any particles can fuel the flame and create an uneven burn.
Avoid extreme temperatures: Try to keep your candle away from extreme heat or cold, as it can affect its appearance (e.g., sweating or frosting).